FAQ

Q: Do I need to pay any additional fees？

A: No! We offer free worldwide shipping on orders over $99, and all taxes are covered. To enjoy tax-free shopping, simply select the "Taxes-Free Post Shipping" option at checkout. You only pay the actual price of the product.

Q:Can I get some discounts if I am new customer?

A:Yes Sure. We can offer you some discounts if you are new customer,but you need to contact us via E-mail sales@thornwatches.com

Q:What shipping way do you use? How to track it?

A:You can choose the shipping method you like when checking out, we use FedEx Express generally. If you prefer other way, please contact us via E-mail sales@thornwatches.com to find more.

You can check the tracking on www.17track.net Or www.dhl.com

Q:Why I cannot find shipping serivce when I check out?

A:Once you got the tracking number please check after a few days bcz the logistic information will update delay, or please contact sales@thornwatches.com and give us your detailed shipping info, we check for you. 

Q:When can it be shipped？ How long does it take to ship?

A:We handle order time 2-3 days during Monday to Saturday (excluding holidays), delivery time takes 3-10 business days and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc.

Q:What should I do if I need to return or exchange the goods?

A:We accept no reason to return within 15 days from the date of receipt of the Products (based on the date of receipt on the logistics document), if the watch never used and the protective film has not been removed and is still at original condition, it can be returned for any reason. However, the original packaging must remain intact, including warranty card, watch and plastic box.

Q:How to modify the wrong information in the order?

A:Please contact us via E-mail sales@thornwatches.com within 12 hours of placing the order, send your order number and the information that you modified, we will modify it to the correct information for you.

Q:Can I cancel my order?

A:Yes, you can cancel your order before shipping. It cannot cancel if parcel picked up by courier services company.

Q:Does watch support custom?

A:Yes,We support OEM&ODM services for every client.

Q:If the product I want to buy is out of stock, how can I know if it is restocked？

A:You can subscribe to us to get a notification email when it is back in stock. This notification is only a reminder, and it does not guarantee a successful purchase.  

Q:How do I know that my order has been processed?

A:You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.